PRIVACY POLICY

Last updated: April 2019

Deslandes Strategies Inc. created this privacy policy because we know very well that you care about how the information you provide to us is used and shared. This Privacy Policy applies to our information collection and use practices: (i) online when you visit any of our websites, including, without limitation, normanddeslandes.com, sales.normanddeslandes.com (the “websites”); And (ii) offline when you provide us with information. Capitalized terms not defined in this Privacy Policy have the meaning set forth in our Terms of Use.

ACCEPTANCE OF TERMS

By visiting any of our websites, you agree to the terms of this Privacy Policy and the accompanying Terms of Service that govern your use of our websites. By providing us with offline information, you also agree to the terms of this privacy policy.

THE INFORMATION WE COLLECT

As part of the operation of the websites and/or the interaction with you, we collect (and/or receive) the following types of information:

 

1. PERSONAL INFORMATION.

When you sign up to receive one of our newsletters, answer a survey, sign up for a class or buy a product or service, you may need to provide us with personal information about yourself, such as your name, your address, your email address and your telephone number. We do not collect any personal information from visitors when they use the Websites unless they voluntarily provide such information by, for example, registering or sending us an email or subscribing to a newsletter. All the information we collect and/or receive under this section is collectively referred to as “personal information”.

 

2. INFORMATION OF AN ORDER.

When you place an order, you must provide us with certain information about the products and services you wish to purchase. This information is collectively called “order information”.

 

3. INVOICING INFORMATION.

When you want to buy a product or service, you will need to provide certain information in addition to the personal information and ordering information mentioned above. This information may include a debit card number, a credit card number, an expiration date, a billing address, activation codes and similar information. This information is collectively referred to as “billing information”. Although we have access to the billing information, it will also be collected and processed by our third-party payment providers in accordance with the terms and conditions of their privacy policies and terms of use.

 

4. OTHER INFORMATION.

In addition to the information mentioned above, we may collect additional information (collectively, the “Other Information”). This other information may include:

A. From you: Additional information about yourself that you voluntarily provide to us (for example, via a survey), such as household income range, gender, product and service preferences and other information that does not identify you personally.

B. Coming from Your Activities: Information we collect automatically when you use the websites, including but not limited to:

IP addresses, which can consist of a static or dynamic IP address and sometimes refer to a specific computer or identifiable device; Browser type and language; Reference and leave pages and URLs; date and time; Amount of time spent on particular pages; Which sections of the websites you visit; And similar data; and

Information about your device, including the type of device; Universally unique ID (“UUID”); Advertising ID (“IDFA”); Mac address; Operating system and version (for example, iOS, Android or Windows); The location of the carrier and the country; Hardware and processor information (for example, storage, chip speed, camera resolution, NFC enabled); Type of network (WiFi, 3G, 4G, LTE); And similar data.

C. Cookies: Information we collect using cookie technology. Cookies are small packages of data that a website stores on the hard drive of your computer or mobile device so your computer can remember information about your visit. We may use both session cookies (which expire after you close your web browser) and persistent cookies (which remain on your computer until you delete them) to help us collect other information and information. improve your experience using the websites. If you do not want us to put a cookie on your hard drive, you may be able to disable this feature on your computer or mobile device. Consult the documentation of your Internet browser for information on how to proceed and how to delete persistent cookies. However, if you decide not to accept cookies, websites may not work properly.

D. Third Party Analyzes: We use third-party analytics services (such as Google Analytics) to evaluate your use of websites, compile reports on the activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to websites and mobile applications and the Internet. These third parties use cookies and other technologies to help analyze and provide us with the data. By accessing and using the websites, you consent to the processing of your data by these analytics providers in the manner and for the purposes set out in this Privacy Policy.
For more information about Google Analytics, including how to delete certain data, visit https://www.google.com/analytics. Please note that if you opt out of a service, you may not be able to use all the features of the websites.

E. Other sources: We may also collect or receive information from third parties, such as Facebook and/or other third-party social media sites.

 

INFORMATION COLLECTED BY OR THROUGH THIRD-PARTY ADVERTISING CORPORATIONS

We may share other information about your activity on the websites with third parties in order to adapt, analyze, manage, report and optimize the advertising you see on the websites and elsewhere. These third parties may use cookies, pixel tags (also known as web beacons or clear gifs) and/or other technologies to collect such other information for these purposes. Pixel tags allow us, and these third-party advertisers, to recognize a browser’s cookie when a browser visits the site where the pixel tag is located to learn which advertising brings a user to a particular site.

 

ACCESS AND MODIFICATION OF PERSONAL INFORMATION AND COMMUNICATION PREFERENCES

If you have signed up for the websites, you can access, review and make changes to your personal information, billing information and other information by following the instructions found on the websites. In addition, you can manage your receipt of commercial and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of any marketing email from Deslandes Strategies Inc. Customers cannot exclude receiving transactional emails related to their account or to their orders. We will use commercially reasonable efforts to process these requests in a timely manner. However, you should be aware that it is not always possible to remove or completely modify the information in our subscription databases.

 

HOW WE USE AND SHARE INFORMATION

We use personal information, order information, billing information and other information (collectively, “information”) to provide our services; To process orders; To administer our awards and promotional programs; to maintain and improve our websites and services; to solicit your comments; and to inform you about our products and services and those of our partners.

 

THE INFORMATION YOU SHARE

Remember that every time you voluntarily disclose your personal information to third parties – for example, on bulletin boards or weblogs; by email; During webinars, courses, conference calls or coaching calls; Or in comment or discussion areas – this information may be seen, collected, heard or used by others than us. We can not be responsible for the unauthorized use of this information by a third party.

 

HOW WE PROTECT THE INFORMATION

We take commercially reasonable steps to protect information from loss, misuse and unauthorized access, disclosure, modification or destruction. Please understand, however, that no security system is impenetrable. We can not guarantee the security of our databases, nor can we guarantee that the information you provide will not be intercepted when transmitted to and over the Internet. In particular, e-mails sent to or from websites may not be secure, so you should be careful in choosing the information you send us by e-mail.

 

EXTERNAL WEBSITES

Web sites may contain links to third-party (external) websites. We have no control over the privacy practices or the content of our business partners, advertisers, sponsors or other websites to which we provide links. As such, we are not responsible for the content or privacy policies of these third-party sites. You should check the privacy policy of the relevant third parties and the terms of use when visiting any other website.

 

CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy is effective as of the date indicated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing the websites and/or using our services after making such changes to this Privacy Policy, you are deemed to have accepted these changes. Please note that, to the extent permitted by applicable law, our use of the information is governed by the Privacy Policy in effect at the time we collect the information. Refer to this privacy policy regularly.

 

TO CONTACT US

If you have any questions about this privacy policy, contact us by email at info@normanddeslandes.com with “Privacy Policy” in the subject line.